Support
How can we help?
Quick answers for records, subscriptions, and common app behaviour.
Common questions
How do I move my records to another device?
With Pro, open More > Move or restore data, export an Egg Tracker CSV, move it using a destination you trust, and import it on the other device.
What happens when Pro expires?
No records are deleted. All trackers and history remain visible, and one selected tracker can still accept new tallies in Free. Reinstating Pro unlocks the other trackers and Pro tools again.
How do I restore Pro?
Open More > Egg Tracker Pro > Restore purchases while signed into the same Apple or Google account that made the purchase. Apple and Google purchases do not transfer between platforms.
How do I cancel Pro?
Open More > Egg Tracker Pro > Manage or cancel subscription. The app opens the subscription settings for your platform. Cancellation takes effect according to the store’s terms.
Where are my records kept?
Records remain in the app’s local database unless you explicitly export a CSV or PDF. Clearing app storage or uninstalling removes local records, so keep a recent Egg Tracker CSV if the records matter to you.
I entered the same egg twice. How do I fix it?
Before saving, use the minus button beside the tracker. After saving, open History, select the day, and choose Edit this day.
Why is a tracker view only?
Free allows new tallies for one tracker. If Pro has ended, select the Free tracker you want to keep using under Tally > Manage. Existing information remains visible.
Contact support
Use the Developer Contact or App Support option on the Apple App Store or Google Play page from which you installed Egg Tracker.
Please include your device type, operating-system version, app version, what you expected, and what happened. The app version appears under More > About Egg Tracker.